FAQ

When will I get my order?

Every item is made to order. It usually takes 3–7 days to fulfill an order, after which it ships. Delivery time depends on your location:

• Canada: 3–5 business days
• USA: 3–4 business days

Fulfillment and shipping times are estimates, not guarantees — busy periods and carrier delays happen.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide. Your order is produced and shipped from the facility closest to you — Canadian orders generally ship from Ontario, and US orders from within the United States.

Will I be charged customs for my order?

Because orders are produced and shipped domestically, most Canadian and US customers will never see a customs charge. On any order that does cross a border, an additional customs and tax fee can occur. That fee is not in our control and is assessed by your local customs office. Customs policies vary widely by country, so please check with your local customs office directly to see whether duties and taxes apply to your purchase.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbours in case the courier left the package with them

If you've done all of that and the package still hasn't turned up, email us at support@tylerfyfe.com with your order number and we'll open an investigation with the carrier.

What's your return policy?

We don't offer returns and exchanges, but if there's something wrong with your order — it arrived damaged, defective, or it isn't what you ordered — let us know at support@tylerfyfe.com within 30 days of delivery. Send your order number and a photo of the issue and we'll make it right.

If an item is sent back to us and it is not damaged, defective, or incorrect, we can reship it to you at your cost. We are not able to refund non-defective returns.

Can I exchange an item for a different size or colour?

At this time we don’t offer exchanges, so it’s worth measuring before you order. Our tees are a relaxed, boxy fit and run large — if you’re between sizes and want it closer to the body, take the smaller one.

See the tee size guide →

Can I change or cancel my order?

Production starts quickly. Email us at support@tylerfyfe.com right away and we can usually help within a couple of hours of purchase — but once an item is in production we can't stop it.